Beer Info FAQ

Toll free numbers can be defined as telephone numbers with distinct three-or-four digit codes, that can be dialed from landlines that incur no charge to the person placing the call.

For an inbound call center, the abandon rate is the percentage of inbound phone calls made to a call center or service desk that is abandoned by the customer before speaking to an agent. It is calculated as abandoned calls divided by total inbound calls. Abandon rates have a direct relation to waiting times.